Terms & Conditions
Owned and operated by Delicious Goods, LLC
Effective Date: November 17, 2025
Welcome to Caya. By using our website or purchasing our products, you agree to the terms below. If you have any questions, just reach out — we’re here to help.
Who We Are
Caya is a brand owned and operated by Delicious Goods, LLC (“we,” “us,” or “our”).
These Terms apply to all use of the Caya website and products.
Using Our Website & Products
You must be 18 or older to purchase our products.
Please use our website and products responsibly and in compliance with the law.
Health Information
Our products are designed to support the microbiome, but they are not medical treatments.
Nothing on our site is medical advice.
Talk to your doctor if you’re pregnant, nursing, taking medication, or managing a health condition.
Purchasing Products
Product descriptions, prices, and availability may change.
We may cancel or adjust orders if there’s an error or an issue with fulfillment.
Shipping & Delivery
Shipping times are estimates and may vary due to carriers, weather, or unexpected delays.
Once an order ships, responsibility transfers to the carrier.
Returns & Refunds
Due to the nature of our perishable, living probiotic products, all sales are considered final unless otherwise stated.
If your order arrives damaged, compromised, or incorrect, contact us within 48 hours at hello@cayabiome.com with photos and your order number. We will evaluate and determine an appropriate resolution.
Subscription Terms
By opting into a subscription, you authorize recurring charges until you cancel.
You can modify or cancel your subscription at any time before your next billing date.
Cancellations made after billing cannot be refunded for that cycle.
Intellectual Property
All content on the Caya website, including logos, branding, text, images, design, and product names, are owned by or licensed to Caya.
You may not reproduce, distribute, modify, or create derivative works without written permission.
Privacy
Your privacy is important to us. Our collection and use of personal data is outlined in our Privacy Policy, which is incorporated into these Terms. By using the Services, you consent to the practices described in that policy.
Account Responsibilities
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activities that occur under your account.
Third-Party Links
The Services may contain links to third-party websites. These are provided for convenience only. Caya is not responsible for the content, policies, or practices of any third-party sites.
Limitation of Liability
To the fullest extent allowed by law, Delicious Goods, LLC is not liable for any indirect, incidental, or consequential damages related to your use of our website or products.
If we are found liable, our total liability will be limited to the amount you paid for the product or service in question.
Indemnification
You agree to indemnify and hold Caya, its employees, officers, partners, and affiliates harmless from any claims, liabilities, damages, or expenses arising from your misuse of the Services or violation of these Terms.
Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles.
Any disputes will be resolved in the courts located in the USA.
Contact Information
For questions about these Terms, please contact us at:
Email: hello@cayabiome.com
Address: 10205 US HWY 15-501 Unit 26-155, Southern Pines, NC, 28387